Job description

As the People Operations & Administration Associate, you will play a critical role in the Sierra Leone Business Unit. Reporting directly to the Sierra Leone Business Unit (SLBU) Country Manager, you will own various work streams to ensure they are delivered in line with company-wide standardization and innovation.

PowerGen is driven by our excellent people, processes and our company culture of dominating complexity and achieving profitability. You will work directly with the SLBU Country Manager and VP of People Operations and work closely with every other function.

What You’ll Make Happen:

You will work directly with the SLBU Country Manager and VP of People Operations on all POPS-related workstreams including but not limited to:

a)Hiring & Onboarding

• Drive the fulfilment of the approved SLBU Hiring Plan
• Lead the onboarding experience for all new hires to ensure they are set for success
• Manage administrative side of onboarding including documentation, benefits admin, liaising with finance and payroll, data entry for Zoho People, etc.
• Constant improvement to our candidate experience, sharing feedback and learnings that will impact the process across the company

b)Performance Management

• Support & rollout of KPIs
• Support in the performance review process
• Take an active role in improvement plans and objectives that align with the Business Unit KPIs and Roadmap

c) Learning & Development

• Liaise with managers and POPS to reduce the skill gap in SLBU through L&D plans

d) Employee Experience & Culture

• Drive culture with constant improvement aligned with Values and Mantras and POPs initiatives
• Support in obtaining 100% participation in employee surveys
• Work with POPS on continuous improvement through the EX Action Plan

e)HSE, Compliance, Grievance & Disciplinary

• Support initiatives as needed, including serving on the SLBU HSE team
• Understand Sierra Leone employment law to ensure company compliance
• Follow the Grievance Procedure and liaise with the Country Manager and VP of People Operations when any grievances arise
• Notify VP People Operations of any potential disciplinary issues and support as needed

f) POPS Technology & Working Tools

• Serve as SLBU Champion for Zoho People usage, engagement & maintenance of POPS tools such as HRIS, ATS and Google Workspace products
• Liaise with POPS on working tools such as laptops, tablets and other required equipment for our team.
• Oversee regular maintenance and caretaking of working tools through utilizing 3rd party organization
• Constantly be on the lookout for process improvement using technology to make our teams more efficient

g)Administration & Policy Management

• Support the development of policies and procedures as needed aligning with the Supporting Business Units
• Ensure compliance with the regulation and policy requirements of the organization's standards across the board.
• Use problem-solving techniques to improve activities and communication across functions
• Coordinate the engagement and management of suitable providers for office management services like catering (if available), transportation, accommodation
• Ensure availability of critical office support consumables e.g. Communication availability for Data and Voice across the BU operational areas, office cleaning materials etc
• Coordinate all Facility management for PowerGen Freetown office and operational locations. Compiling work reports and ensuring payments to off-payroll workers
• Provide end-to-end feedback to Statutory employees with regards to related deductions from Salary e.g. Registration and update on Pension
• Ensure Feedback to employees on PAYE deductions and payment and provide guidance to employees (in conjunction with Finance)
• Support with processing Travel documentation as required. This role will also be actively involved in proffering cost optimization initiatives for all PowerGen Journey
• management e.g. Accommodation, provision of Vehicles and Flight arrangements
• Liaise with legal and other external contractors as needed
• Support in processing NDAs, MOUs, and other partnership agreements
• Address office and operational Hub admin needs and employee requests
• Oversee and review all deliverables are aligned with the PowerGen brand

What you will bring:

• A bachelor’s degree in a business-related field
• One year of experience as an HR Generalist
• Fluency in English. 
• An understanding of Sierra Leonean labour laws and culture
• A team-oriented work ethic