Startup

Seven young business leaders in Kenya share the best career advice they ever received

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Good career advice is magic! Whether you are just getting started or at the peak of your career, insightful professional advice will not only help you excel in your day-to-day but also see you through career transition and advancement.

At Shortlist, we are consistently inspired by our clients and partners who have made their mark in Kenya early on in their careers. Like us, you might be wondering — how did they do it?

We asked seven young business leaders in Nairobi to share the best career advice that has propelled them to rewarding and impactful careers.

Tweet us at @Shortlisthires with your favourite one!

Christopher Madison, CEO — Dentsu Aegis Network

Christopher Madison is CEO at Dentsu Aegis Network, a Marketing and Advertising company that innovates the way brands are built. Dentsu strives to make its clients’ brands win in a changing world. Chris shared his perspective with us:

“The worst business advice I ever received was “do what you love” at my New York University graduation-commencement. I have since learned “do what makes you money” works much better for me. I know, I know — it’s not exactly the stuff that makes a good Instagram post. And on one level, this approach goes against everything our culture tells us we should do with our careers. But there’s something to be said for financial stability.

To a greater extent than most of us want to admit, you’re only as principled and independent-minded as your bank account allows you to be. “Do what you love” is probably much better advice for someone who’s born rich, or holds a tenured academic position, than it is for the rest of us 99 percenters.

Besides, are we really so sure that the best thing to do with passion is attempting to monetise it, anyway? Why assume it’s easier to turn passion into money than it is to turn money into passion? Why not side hustle for love, and enjoy your career to make money?”

Lelo Koinange, Regional Operations Manager — Humanist Institute for Co-operation with Developing Countries (Hivos)

Lelo Koinange is the Kenya Regional Operations Manager at Hivos, an international organisation that seeks new solutions to persistent global issues. Hivos works on projects that are against discrimination, inequality, and abuse of power with the aim of moving to a world where all people have the same rights, irrespective of gender, beliefs or sexual orientation. Here is Lelo’s advice:

“I had a great HR mentor earlier on in my career; she was both fire and wind on any given day. What resonates with me till today was her opening and closing statement at literally all meetings and that was, “Go the extra mile, never settle for what’s expected of you” by Nadya Salim.

I know you’ve heard it a million times, but the truth is if you want results you have to be willing to put in the work — and more. Develop a great personal brand that’s based on working harder than everyone around you. A few guidelines for this:

  • Get in early
  • Ask the questions no one wants to
  • Do more research than what’s requested
  • Understanding the business of the organisation no matter your position in the organisation
  • Take risks early on in your career
  • Identify your skills and utilise them
  • Acknowledge that mistakes are part of learning

…as long as you never ever settle for what’s expected.”

Wawira Njiru, Founder and Executive Director — Food for Education Foundation

Wawira Njiru is the Founder and Executive Director at Food for Education Foundation, a not-for-profit organisation in Kenya that provides heavily-subsidised meals to students in urban primary schools. The firm sources fresh food directly from farmers and uses a central kitchen model to deliver the nutritious meal. Here is what Wawira had to share:

“I was lucky to discover what I wanted to do early in life, but along the way, like any other young person, I found myself distracted by other interests I wanted to pursue. I started a Masters in Public Health thinking I wanted to get into the health system but discovered that I was not as passionate about that and decided to focus on building Food for Education and providing meals to more children.

It’s easy to get side-tracked especially if you’re talented (or think you are) in many things, but there’s a lot of value in mastering one thing and learning how to do it well.

There’s also a lot of value in consistency and learning how to do things excellently. It may sound boring but doing the same thing over and over will help you become better and a master in your field.”

Ariane Fisher, Managing Director, East Africa — Shortlist

Ariane Fisher is our Managing Director based at the Shortlist Nairobi office. Shortlist helps growing companies in Africa and India build and develop world-class teams. The Shortlist platform screens candidates using predictive chat-based interviews and online competency-based assessments, letting employers skip the most time-consuming and bias-prone phases of hiring. Here is what Ariane shared with us:

Surround yourself with the right people — There is no single greater influence on who you are and who you will become than the people you spend time with. Surround yourself with people who you think are doing interesting and important work, who you can learn from, and who you can grow with.

Listen, listen, listen — Develop the ability to ask great questions, and truly listen to other perspectives. Build comfort with having your mind changed with new evidence, and for making everyone around you feel heard.

Learn how to give and receive difficult feedback — Developing the skill early to give critical and constructive feedback to those around you, as well as seek out and truly receive critical feedback yourself, will help you in your entire career.”

Christopher Mwirigi, Learning and Development Manager — I&M Bank

Christopher Mwirigi is the Learning & Development Manager at I&M Bank Ltd, a privately owned commercial bank. The bank is a dominant player in the Kenyan market and has been consistently growing by innovating the type and range of products and services it offers. Here is Christopher’s advice:

“For me, I remember being told that, ‘Always remember that integrity is something that nobody can ever take away from you. You always give it away willingly.’ That was from a professional mentor, and it is a lesson that has stuck with me for the rest of my career and life.

Another one I received from a very special leader I reported to called Hellen Akello was, ‘Never come to my desk with a problem only, always come with a problem and a solution.

She was a brilliant leader I must add, and that lesson has been with me ever since and will follow me for the rest of my career.”

Isis Nyongo’ Madison, CEO — MumsVillage

Isis Nyongo is CEO at MumsVillage, a vibrant online village in Kenya that enables mothers to access and share locally relevant content and products through peer-to-peer communities. The parenting website provides resources, support and expert advice for pregnant women and parents for them to relax and express themselves among a community of like-minded friends. Isis shared her advice with us:

“As I reflect on the advice I’ve received over the years, I consider myself quite fortunate to have a diverse pool of people in my life to seek advice from. One of the most important lessons I’ve learned along the way is to understand the perspective of the person giving the advice and how they perceive you.

For example, if your high school friend works in an industry completely different from yours, it may be more helpful to seek advice on navigating office politics (since they happen everywhere!) as opposed to advice on which graduate program to choose. The person giving the advice must be giving informed opinions and not just an opinion because you asked them for it or it was shared unsolicited.

That said, one of the best pieces of advice I received was from my brother almost a decade ago when I was deciding whether or not to accept an offer from a company for a senior role. He works in academia, and I work in tech so our fields and work environments couldn’t be more different. But this is what he said that helped me then and continues to help me to date:

“Know what people want you to do and if that is work you want to do.”

He shared examples of how when you get to a certain level of expertise, you’ll attract opportunities that want that expertise, but perhaps you no longer want to keep doing an aspect of what you’ve been doing so well.

For example, you may excel at building strategy documents but may get so tired of doing them that that’s the last thing you want to carry forward into a new role. This has helped me make so many decisions, big and small, about how I spend my time and also enabled me to open up opportunities to others.”

Fiona Mungai, Managing Director — Endeavour Kenya

Fiona Mungai is the Managing Director at Endeavour Africa Limited, a not-for-profit organisation that supports high-impact entrepreneurs around the world. Endeavour offers advice to entrepreneurs from a network of world-class business leaders with the aim of breaking down economic and cultural barriers to entrepreneurship. Here are the words of advice that Fiona consciously tries to live by and have this far healthily manifested in her life as a young woman in corporate leadership:

“There is no truism or realism in the pursuit of WORK / LIFE BALANCE — it’s a myth. In order to thrive, we should strive to integrate what really matters into ONE LIFE with harmony — everything you do complements your life’s work.

I received this advice from a Harvard Business School Professor — Prof Lynda Applegate during an Executive Education Program. I initially thought this applies more to women as there’s a lot of discourse on working women trying to balance life and having it all together. As I reflect more upon it, it definitely applies across the board.

An example I can draw from is when I decided to go back to Graduate School — I had attempted to combine both school and work but found that at any given time there was always a casualty to my juggling and that tended to be school. And because I was aware that the networks and top tier education were integral to where my career was headed, I opted to enrol to a full-time program at the London School of Economics (LSE) and quit my job at a leading Private Equity firm.

Looking back, that was probably the best decision of my life as the LSE created amazing opportunities and ultimately turbo-charged my career in ways that I would’ve never imagined.”

Thanks to the seven leaders for invaluable advice!

What’s the best advice you have received in the pursuit of your career goals? We’d love to hear from you in the comments section or on Twitter @Shortlisthires.

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Three fun and free onboarding ideas for startups and SMEs

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Great onboarding isn’t just for corporates with big budgets! Build an effective and affordable onboarding program with these tips and tools.

Onboarding is a crucial part of recruitment, but often feels like an afterthought once you’re done with the screening, selection, and offer process. As a super busy startup or SME, it might seem unattainable to dedicate even more team time and resources for onboarding.

Credit: Criene Images/Twenty20

However, you may want to reconsider. In addition to making new joiners feel excited and welcomed, quality onboarding processes have been proven to increase employee engagement, productivity, and satisfaction, and reduce turnover and absenteeism in the long run.

How to begin? In partnership with the Shell Foundation, we created a starter guide to help you build an effective and affordable onboarding program. Here are three of our favorite fun and free onboarding ideas for you to incorporate today!

Tip #1: Create an informative and fun welcome packet to prep new joiners ahead of time

Create a packet of key information that you share with the new joiner a week ahead of their start date. It can be anywhere from a one-pager to a lengthier document to a video, and you can update it and re-use it over the years.

Some ideas for what to include in your welcome packet:

  • Your mission and vision statements.
  • A timeline of key company milestones and fun facts about your founding story
  • An overview of your key products with images and feature descriptions
  • Case studies that demonstrate your impact on customers and/or society
  • Organizational chart with names, pictures, and titles, so they can get a head start on learning names!

For bonus points: Print out your PDF and send it to your new joiner’s house so they can flip through it more easily. Everyone loves deliveries!

Tip #2: Time your existing company events to create an engaging and busy first few weeks

Does your team already hold regularly occurring internal events? These could include all-company gatherings (like Town Halls or leadership Q&As), functional team meetings (like brainstorms or check-ins), or social events (like a monthly happy hour).

Try planning your team calendar so that these events and meetings occur during your new joiners’ first two weeks at the company. With a little bit of advance planning or rearranging (and no extra cost), you’ve beefed up your new joiner’s onboarding agenda with fun and engaging events that help them dive right into your company culture and routines.

For bonus points: Load these events into your new joiner’s calendar so, on their first day, they see lots of fun activities already planned for them.

Tip #3: Pair the new joiner with a buddy

Setting up your new joiner with a buddy gives them an automatic friend on their first day! Ask for team members to volunteer to commit 2–3 hours in the next three months to be a buddy. Ideally, the buddy is familiar enough with your organization (over 6 months tenure) that they can explain team policies and culture, and are not the new joiner’s manager. Once you’ve selected a buddy, here are some activity ideas:

  • Introduce the buddy and new joiner over email about a week before they join, giving the buddy an opportunity to welcome the new joiner and share any informal tips before their first day.
  • Set up a lunch or coffee between the buddy and new joiner on their second or third day, so they have someone to share questions and observations with after the initial deluge of information.
  • Ask the buddy to schedule a one-month and three-month check-in with the new joiner, so that they don’t feel like onboarding stops at activities of the first week!

For bonus points: Try to identify a common interest or trait between the buddy and new joiner, which can help as an ice-breaker. Make sure to go beyond the obvious (e.g., same university) to highlight that team members at your company strive to connect over shared interests and behaviors that go deeper than surface-level.

Thanks for checking out our top tips for startup and SME onboarding!

Download the complete e-book:

Download our e-book Onboarding Your New Hires: A (Practical!) Starter Guide for more onboarding information, tools and templates.

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Five young Indian business leaders share the best career advice they ever received

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It’s an exciting time to be a rising professional in India. Whether you work at a large corporate, a fledgling startup, or a nonprofit organization, you’re probably exposed to myriad opportunities to take on responsibility and create impact through your work.

We spoke to five young business leaders who know a thing or two about creating outsized impact early on in their careers and asked them to share the best career advice they have received along the way. Here are some tried and tested nuggets of wisdom for anyone looking to take their career to the next level.


Varun Deshpande — Managing Director for India at The Good Food Institute, a global non-profit that works towards building a more healthy, humane, and sustainable food system and replacing industrial animal agriculture with plant-based and clean meat alternatives.

The idea of ‘inspiration’ is usually overrated, and waiting for an epiphany is just a waste of time.

For the vast majority of people who didn’t emerge from the womb knowing that they want to be cancer surgeons, ‘inspiration’ comes from diving deep into problems — headfirst, without knowing the outcome. Naturally, you should optimize for risk, skill-building, career capital, financial expectations, etc — but anybody who ‘knows what they want to do with their life’ and is driven by a mission, first had the benefit of deep engagement with problems. Grappling with questions, studying industries and companies, perhaps even suffering trauma and wanting to ensure nobody else has to — that’s what leads to certainty of vision, and there’s no excuse for just sitting on your hands and waiting for your ‘inspiration’ to come calling.”

Ria Shroff Desai — AVP of People Operations at Sula Vineyards, India’s leading wine company and exemplar of sustainability in the Indian alcobev and manufacturing spaces. Ria also spent over two years in the CEO’s office at Teach for India.

The best career advice I received was to never be afraid of your team becoming better than you. As a leader and manager, the best metric I can evaluate myself against is when people start approaching those in my team instead of me directly to resolve their issues.

Don’t hold your team back from getting involved with senior management, allow them to take decisions in smaller projects and always, always have their back in public. You can always review and correct their behaviour or give feedback in private — but as a leader, always take the responsibility if things go wrong. Your team will support you that much more in the future.”

Rishabh Khosla — Previously Country Head for India at Shortlist and tied for the honour of being employee #1 (and also a perpetual source of gyaan for the team). Rishabh is now Business Head at Freedom Tree Design.

“Build your own empire” — With flat hierarchies, constantly evolving role definitions, and most people sticking to a job for 2–3 years, it’s on you to chart a vision for your career and role and make it happen. You’ll be surprised how much responsibility you’ll get if you just ask.

“Don’t overthink it” — People fresh out of college (myself included) tend to think WAY too much about every single path they could take or job they could be doing instead. As long as you’re doing good work, having fun, and BUILDING TRANSFERABLE SKILLS, you’ll be surprised where the next opportunity will open.

Harshil Karia — Co-founder and Managing Director at Schbang, one of India’s leading digital solutions agencies and among LinkedIn’s Top 25 Most Sought After Startups in India!

“The best piece of advice I ever got was from Piyush Vora, who said — “Don’t let anything or anyone get under your skin unless it’s absolutely worth it for you”. I found that so apt for a people-led business. We’re dealing with people who are working on short deadlines and hence may say something unnecessary that may destabilize us. We’re dealing with multiple diverse stakeholders who have the license to say what they feel like. Negotiations are always intense with all kinds of vendors and clients.

In all the fracas, it’s important to keep your cool and only be affected by things that are personally meaningful. Else everything should be measured, thought through, and business as usual with the most rational, calm decision making.”

“It’s a marathon, not a sprint”

Rushabh Vora — Ex-investment banker turned co-founder at SILA Group, one of India’s leading real estate services companies with clients including Mumbai Airport, Adlabs Imagica, and the Trident.

‘It’s more important to know what you don’t know than to know what you know’ — this applies to every leader. You are not expected to have all the answers, you need to learn how to delegate and make yourself as dispensable as possible.”

When you build a business, look at it as if you are running a marathon rather than a 100-meter sprint. Don’t look for shortcuts or short term gains. Invest in processes, people, technology and don’t take unethical shortcuts. Money comes & goes, but goodwill stays forever.”

What’s the best career advice you’ve ever received? Let us know in the comments!

Shortlist’s Favourite Reads of 2018

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2018 — what a year!

We certainly had a lot of fun building cool products, going above and beyond for our clients, and engaging with hundreds of inspirational jobseekers last year. We also grew as a team, adding 27 new Shortlisters (and 3 Shortlist babies!) to the family. We even found the time to brainstorm and make a crucial addition to the Shortlist values.

But when we weren’t at work, we spent time refreshing our knowledge and discussing the latest trends across startups, talent, technology, and beyond! Without further ado, here’s what we loved reading last year (and why):

Paul Breloff (Co-founder & CEO of Shortlist and self-proclaimed bookworm):

The Culture Code — Probably the book that has had the most significant impact on how Shortlist thinks about teams and culture, and inspiration to this blog. It’s particularly exciting when a book can break through the noise and provide a compelling answer to a simple, huge question like, “why are some teams great, and others aren’t?” Daniel Coyle goes through the steps leaders can follow to build great environments that enable teams to thrive — as well as highlighting some of the common ways leaders and their teams muck things up.

The Fifth Risk — In case anyone needs any additional reasons to believe that the current US political situation is dangerously crazy, this book helps you understand why the apparatus of the US government is actually really important, beyond the politics, for things we really should all care about. Only Michael Lewis can make big bureaucracy fascinating and scary and a page-turner…

The Overstory — Will never look at a tree the same way again. A big-ish book but fundamentally changed how I look at nature, the delicate balance of our ecosystems and globe, and the philosophy-beyond-pragmatism import of caring about life forms even if they move slowly and don’t show signs of sentience.

Bad Blood — I definitely wanted more from this Theranos blow-by-blow, like a little bit more “what does this all mean, how can things get better” — but it still delivered a gripping page-turner of “How on earth did none of these adults stop this?!

 

 

Ariane Fisher (Managing Director — East Africa and one of Forbes’ 30 Under 30 Social Entrepreneurs!)

Becoming — My favorite book of the year. Michelle Obama’s story is vulnerable, honest, and filled with insight on how to build a life of meaning.

Barbarians at the Gate — The incredible page-turner tells the story of the leveraged buyout of RJR Nabisco. It’s the ultimate story of greed, backstabbing, and corporate intrigue.

Educated— Tara Westover’s thought-provoking and moving memoir of growing up in a survivalist family in rural Idaho is at its core a story about the meaning and value of education.

 

 

Mridvika Raisinghani (Managing Director — India, saleswoman extraordinaire, and supermom to adorable 6-year old twins who are taking Mumbai’s junior chess circuit by storm)

Built to Sell — Some interesting sales anecdotes and perspective (e.g., don’t hire fancy country clubbers; hire 2 sales people at once and get them to compete), but packed with lessons far beyond sales and marketing alone.

Zero to One — A quick and fascinating read for any startup enthusiast capturing Thiel’s lessons from founding PayPal to becoming one of Silicon Valley’s most successful investors.

The Difficulty of Being Good — Gurcharan Das uses the 2000-year old Indian epic, the Mahabharata, to describe the failings and virtues of its major characters and how they relate to the ethical and moral dilemmas that we face in today’s complex world.

 

 

 

Rhea Mehta (Director of Assessments at Shortlist and mother to one of the three Shortlist babies born in 2018!)

[Podcast] The Sorting Hat — This episode of NPR’s Hidden Brain plays out the Harry Potter analogy to expose the risks of using personality tests to screen candidates for jobs.

Babyhood — A parenting classic on developmental psychology (and an engaging respite from reading about pureed foods, sleep, and diapers). Penelope Leach addresses how our minds develop and helps us understand why people behave the way they do.

Oh, the Places You’ll Go — This upbeat and easy to read Dr. Seuss classic, written for children aged 1–100, is one of the few books I consistently read to my daughter. It’s always fun to revisit Dr. Seuss’ lyrical adaptation of life’s profound truths — “You have brains in your head, You have feet in your shoes. You can steer yourself in any direction you choose!’

 

 

 

Pranay Merchant (That’s me! Manager — Strategic Initiatives, recruitment geek, and startup and tech enthusiast)

The Hard Thing About Hard Things — My companion on a visit to the sunny beaches of Varkala, Ben Horowitz’s practical guide on how to navigate every hairy problem you can possibly encounter while building a startup is a must-read for every startup employee or wantrapreneur! Don’t be startled by the occasional hip-hop song lyric or liberal use of profanity.

Mindset — Stanford professor Carol Dweck distills decades of research on success in school, work, sports, and nearly every field of human achievement into a simple yet groundbreaking idea: people that think their abilities are unchanging — or those with a fixed mindset — are far less likely to flourish than those with a growth mindset (the belief that one’s abilities can be developed through effort and embracing failure.

How to Pick a Career (That Actually Fits You) — Fascinating long-form article from one of my favourite blogs, Wait But Why. In classic Tim Urban fashion, this piece breaks down a large and consequential question into a digestible framework for how to pick a career that reflects “who you are, what you want, and what our rapidly changing career landscape looks like today”.

[Podcast] Talent, Tech Trends, and Culture — No prizes for guessing why this episode of the Andreessen Horowitz podcast makes my list. 🙂

 

 

 

Over to you… What were some of YOUR favourite books or blogs from last year? Let us know in the comments!

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4 Tips for Being a Lifelong Learner

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In order to become a sought-after professional in today’s job market, it’s more important than ever to be adaptable and willing to learn. Companies are increasingly looking for individuals with a broad set of skills who are comfortable moving across functions and teams.

How can you gain diverse skill sets and continue to develop yourself professionally, both on-the-job and in your personal life? We asked Wambui Kuria, formerly a Talent & Development Officer at Momentum Credit, a microfinance company providing structured working capital solutions to individuals, and Small and Medium Enterprises (SMEs) now a Management Consultant at KPMG. Wambui has had quite a diverse career that has included financial auditing, entrepreneurship, recruiting and software. She describes her current role at Momentum Credit as “fifty percent human resources and fifty percent business development.”

Here are four tips from Wambui on how you can continue to learn throughout your career and become a more versatile employee:

1. Be comfortable outside your comfort zone to grow in your career

While she began her career as a financial auditor, Wambui quickly realized that she preferred interacting with people day-to-day in her work life. However, it was challenging to shift careers in a job market where you typically get a job based on what you studied for. In order to make a career shift, she first started scouting for jobs in sales where she could highlight transferable skills, eventually landing a role as a salesperson at a training company. “This anchored my passion for training, particularly when I would see the feedback from our clients saying how much the training changed their mindset.”

Her curiosity once again led her to move into a new role, this time in recruiting. There she found herself in meetings with software developers. She credits this experience with learning how to communicate with the tech team, in order to work effectively with the department to meet her timelines. Wambui used these experiences to push herself out of her comfort zone in order to chart a path of personal growth. “I often dare myself in different ways and praise myself when I learn something new.”

2. Love and embrace technology

You don’t need to be an engineer or an IT professional to use technology to your advantage. Combining a desire to learn new things with technology can have added benefits. “I like to learn new things and I love technology. I’ve really enjoyed learning new software, creating beautiful designs on online tools such as Canva, and learning as much as I can on Google.” Being comfortable in Google Drive has paid dividends for Wambui, particularly when working with outside clients. “If you’re working across companies, everything is often shared online on Drive. This really makes it easier to work with my suppliers. I might have big files and need a lot of people to view them, so online tools are crucial.”

Being current with technology can be vital for just about any role within a company. “We all require these skills; When I started working I realized everyone needs to understand IT, as well as know how to operate smartphones. See, you might be a great lawyer, but if you don’t know how to sign contracts online, that’s dangerous to your business.”

 

The team at Momentum learning from each other.

3. Share what you’re learning at work!

Your learning can be significantly enhanced by collaborating with your peers in the office. If done effectively it can even positively affect the culture in your workplace. Encouraging others to share their knowledge can make room for a more interactive environment where everyone is utilizing their colleagues to actively share their learning across departments and functions. Treat this like a form of on-the-job training that everyone can participate in.

Consider starting a book club or a small library in your office to create a culture of reading for professional development. While at Momentum, Wambui implemented a system to reward high-performing team members by giving them books to read. “We reward people monthly depending on their performance, and one of the ways we’re trying to do that is by reducing on other incentives and give them books to read instead.” Putting growth and development first can pay huge dividends for everyone to meet their professional potential.

4. Build your online learning presence

According to Wambui, using your online presence to show your propensity for learning can improve your professional brand.“My LinkedIn has articles, things I’ve read, and it really shows that I am more than my educational background. I would say that’s a major thing that’s worked for me.” This shows employers and your network that you are passionate about your interest areas and serious about continuing to develop yourself as a professional.

If you’re like Wambui and YouTube is your “school of life”, consider posting videos to your social media channels to spark a discussion amongst your friends. A good habit to get into is to comment on articles and other resources that thought leaders in your field post to their pages. This can increase your visibility to ensure that high-level professionals know you are actively engaging in your professional development.

Learning is a lifelong process that requires commitment, energy, and curiosity. It takes a willingness to take ownership and expose yourself to new situations and environments. The above tips are just a few of many ways you can apply yourself to professionally grow and show your professional value is more than what’s on your CV.

Thanks so much to Wambui for sharing her wisdom with us! We’re proud to partner with Momentum Credit and help them build happy high-performing teams. Interested to work with MCL? they’re currently hiring for an Operations ManagerCustomer Relationship Officer, and Telesales Agents!