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Fraud Team Lead
M-KOPAJob description
Job Purpose
Provide a framework for forensic auditing of all suspected fraudulent activities on M-KOPA devices and equipment. Implement the framework and provide leadership to the fraud team.
Key Job Functions (Main activities undertaken by the jobholder and reflective of the most important features of the job)
- Develop and maintain policies and processes to address fraudulent activities on M-KOPA products.
- Support the team on closure of all fraud cases within stipulated timelines and leading on fraud investigations.
- Provide leadership and guidance to the fraud field investigators and Fraud Analysts.
- Support the fraud analyst in effecting DSR suspensions and act as a link with the sales team on DSR discipline.
- Provide insights on fraud field intelligence and improving of internal controls.
- Manage weekly, monthly and quarterly reporting on fraud trends to key stakeholders in the business.
- Design and implement progressive training material for the fraud team and sales team.
- Manage and strengthen bonds with Law Enforcement Agencies, Criminal/Civil Justice system, Prosecutions agency and other Industry & non-industry players to enhance co-operation on mutually beneficial information, fraud investigations, asset tracing & recovery etc.
- Propose, discuss, and agree recommendations to improve control weaknesses identified during investigations and regularly follow up for their implementation.
- Proactively conduct Fraud Reviews in critical or high fraud risk areas.
- Manage a robust and risk-based intelligence-gathering network in all areas.
- Collaborate with the Credit Team to improve data accuracy and reliability for reporting.
- Consult with the Director - Credit to ensure the fraud team is working efficiently towards achieving its objectives.
Experience/ Skills & Competencies/ Licences & Certifications/ Education Required
- Certification in a fraud related discipline, such as Certified Fraud Examiner (CFE).
- Knowledgeable in identifying indicators of fraud through data mining and analytical exercises.
- Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders.
- A positive, learning-oriented attitude and capacity for self-empowerment.
- Two years’ work experience in a professional role.
- Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative methods.
About M-KOPA
At M-KOPA, our aim is to increase access to life-improving technologies at huge scale. We do this through an innovative credit model – pay-as-you-go asset financing – of which M-KOPA was an early global pioneer. With offices in Nairobi, Kampala, Lagos, and London, M-KOPA serves over 1 million low-income households in Sub-Saharan Africa. Since its commercial launch in 2012, M-KOPA has made its name in off-grid solar power, providing customers with solar panels and solar-powered lights, televisions, radios, fridges, and more – this is often our customers' first access to electricity.
M-KOPA's affordable credit model can also be applied to assets beyond off-grid solar power, and in 2019, we began providing credit for smartphones, which enables our customers to move from feature phones to smartphones and improve their connectivity, communication, and information access. Today, smartphone financing is a rapidly growing business line – with enormous opportunities for innovation and increasing our customer impact.
M-KOPA currently employs over 1,000 full-time staff across its operating countries. We value progress, innovation, pragmatism, collaboration, and – most of all – our customers. We have been well recognised for our pioneering business model and scale.
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