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Power Financial Wellness, Inc - Customer Success Intern
Catalyst FundJob description
Power Financial Wellness, Inc - Customer Success Intern
- Internship length: Six (6) Months
- Internship start date: ASAP
Summary
Power is a platform dedicated to providing holistic financial services to working people in Kenya and across Sub Saharan Africa. We enable individuals to live their lives with dignity, reduce financial related stress, and take control over their financial well-being. Power enables gig and salaried workers to access to earned wages and other financial services, as well as to contribute to savings via partner banks.
We are looking for motivated and talented individuals to join our team. The goal of this internship is to fill gaps in B2B and B2C sales and better prepare you for a future career in business development.
As an intern, you will be working closely with a supervisor and other colleagues who will provide you with real hands-on projects and daily tasks.
Job Duties and Responsibilities
- Timely response to all customer queries.
- Full resolution of all queries raised by customers through phone, online, messages, or in person.
- Delivery of service reports on a weekly basis.
- Effectively handle client calls, queries and emails as well as maintain records of all customer inquiries and outcomes.
- Identify, resolve or escalate all reported issues including researching required information using all available resources to offer prompt resolution.
- Build strong relationships across business units to facilitate efficient service delivery to customers.
- Identify opportunities to improve current processes to ensure services evolve with emerging client needs.
- Undertake data entry to maintain client records and contact details within the customer database.
- Prepare customer service reports with insights on customer service engagement to inform senior management decision making.
- Support the Quality Assurance (QA) team in testing the platform before scheduled releases.
- Any other duties as assigned on an ad hoc basis.
Qualifications and Skills
- Bachelor’s Degree; Second Class Honours
- Excellent relationship building and communication skills
- Self-driven/motivated and results oriented
- Strong problem-solving skills
- Proficiency in Microsoft Office, Gmail, Slack, Skype, and WhatsApp
- Ability to work independently and remotely, i.e. have a laptop and a quiet space
- Organizational skills and detail oriented
- Proficiency in English and Kiswahili
- Experience working with a team
About Catalyst Fund
Catalyst Fund is the best growth partner for inclusive tech companies in emerging markets. They work with innovators in emerging markets who are building solutions designed to improve the lives of the underserved. Through their Inclusive Fintech and Inclusive Digital Commerce programs, Catalyst Fund provides startups with catalytic grant capital, bespoke venture building support from fintech experts, and access to a global network of investors and corporate partners, while sharing learnings and insights with the broader inclusive tech ecosystem.
Catalyst Fund has partnered with the Cambridge Centre for Alternative Finance (CCAF) to create an internship program that is designed to fill talent gaps within Catalyst Fund portfolio companies.
Through partnerships with universities and training programs in emerging markets, Catalyst Fund is looking for students and recent graduates who are passionate about building financial solutions and launching their careers in the tech space. This foundational experience prepares interns to take on full time roles at tech startups.
Interns will work directly with the startup for 6 months, while learning more about the industry through Catalyst Fund’s deep expertise in inclusive tech and individual support from CCAF.
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