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Portfolio Managment Executive
M-KOPAJob description
Overall Purpose
To be accountable for the quality of credit and improvement in customer engagement, retention, and quicker solutions to issues for assigned portfolio of customers
Key Accountabilities.
- Call customers within own portfolio to negotiate and collect outstanding balances.
- Ensure all customer related queries or problems are addressed and resolved, including driving action from other departments to resolve the issues/queries.
- Document all customer interactions on the provided systems.
- Create priority levels in own portfolio to ensure effort/impact maximisation and avoid flowing accounts forward.
- Devise creative ways to keep customers engaged and paying while sharing best practice across the portfolio management team.
- Make recommendations for upgrades, cancellations.
- Any other roles assigned by the team leader
Incumbent Requirements
Required Skills and Education Requirements.
- Knowledgeable about the internal credit metrics.
- Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders.
- A positive, learning-oriented attitude and capacity for self-empowerment.
- Two years’ work experience in a professional role
- Proficiency in Excel, PowerPoint, Word, and understanding of statistics and quantitative method
About M-KOPA
At M-KOPA, our aim is to increase access to life-improving technologies at huge scale. We do this through an innovative credit model – pay-as-you-go asset financing – of which M-KOPA was an early global pioneer. With offices in Nairobi, Kampala, Lagos, and London, M-KOPA serves over 1 million low-income households in Sub-Saharan Africa. Since its commercial launch in 2012, M-KOPA has made its name in off-grid solar power, providing customers with solar panels and solar-powered lights, televisions, radios, fridges, and more – this is often our customers' first access to electricity.
M-KOPA's affordable credit model can also be applied to assets beyond off-grid solar power, and in 2019, we began providing credit for smartphones, which enables our customers to move from feature phones to smartphones and improve their connectivity, communication, and information access. Today, smartphone financing is a rapidly growing business line – with enormous opportunities for innovation and increasing our customer impact.
M-KOPA currently employs over 1,000 full-time staff across its operating countries. We value progress, innovation, pragmatism, collaboration, and – most of all – our customers. We have been well recognised for our pioneering business model and scale.
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