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Repair Services Assistant
BURN ManufacturingJob description
About the role
BURN is looking for a Repair Services Assistant who will report to the Repair Services Coordinator, the Repair Services Assistant will offer support in executing warranty repair service functions at the Ruiru Factory.
Duties and Responsibilities
1. Warranty Repairs
§ Supporting walk-in customers at Ruiru factory on their warranty claims and repairs
§ Issuing parts to use for in-house repairs
§ Taking pictures of failed parts and updating warranty return pictures folder
§ Reporting repairs and updating factory repairs worksheet
§ Packaging and dispatching repaired stoves
2. Warranty Inventory
§ Conducting Weekly stock take for Service Stations
§ Assisting in packing and dispatching of warranty parts to stations and other countries
§ Updating warranty dispatch sheet
§ Assisting with ERP processes for inventory control
Education and Experience:
§ Diploma in related field
§ 1-2 years’ relevant work experience
Required Skill
§ Microsoft Office skills
§ Team player
§ Attention to detail and organizational skills
Strong verbal and written communication skills
BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
About BURN Manufacturing
Vision
Impacting lives and forests through efficient cooking appliances.
Corporate Overview
BURN Manufacturing designs, produces, and distributes Africa’s best-selling, fuel efficient biomass, electric, hybrid and liquid fuel cooking appliances. Not only do our products save money, fuel, and natural resources, but they also dramatically reduce harmful indoor smoke emissions which can cause significant health problems, even death.
With more than 1.2Millon+ stoves sold since commencing manufacturing operations in 2013, BURN has established itself as Africa’s most trusted cookstove brand thanks to our unwavering commitment to innovative research and design, manufacturing excellence, and customer care.
BURN is now the only vertically integrated modern cookstove company in Sub-Saharan Africa. Our solar-powered facility currently has a capacity of 45,000 stoves per month. We are proud to employ 400 team members throughout Kenya and East Africa, and support a workforce which is 50 percent female, thus empowering women in roles traditionally considered to be “for men only.”
Among our national and global honors, we have received the 2018 Bloomberg New Energy Pioneers Award for being among the world’s leaders in clean energy solutions, the 2018 Swiss Energy and Climate Summit Award for our pitch on the impact of clean-burning stoves, and the 2015 Ashden Green Energy International Award for empowering women with new economic opportunities.
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