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EnerGrow - Relationship Officer
EnerGrowJob description
The Relationship Officer will be responsible for relationship building by complimenting financial literacy training with customers to ensure Sales Acquisition, proper repayments, and collections on the loans EnerGrow provides.
The specific tasks of this role include:
- A Relationship Officer will drive brand sensitization through training of prospective customers, loan applicants, and the already onboarded customers through refresher training and also the referral programme.
- Growth of Sales acquisition and ensuring that performance of self is in line with the advised sales targets. The Relationship officer will be responsible to ensure that all loan information presented to the Credit Management Team is correct.
- He/She will be responsible for undertaking occasional surveys from time to time as guided by the line manager
- Work hand in hand with the Collections team to ensure all clients pay on time.
- Work in line with the work methods provided by the organization, especially within the digital space provided. The Relationship Officer will be expected to transmit his/her work through the various online options guided.
Job Requirements:
- 3+ years of working experience in sales acquisition, active debt collection/recovery gained in a financial services industry or in a PAYGO environment i.e., asset-based lending
- Must be familiar with training and freely engage with business-oriented and market-based solutions
- Excellent communication and interpersonal skills
- A team player who can manage efficiently in a changing environment
- Ability to work independently
- High level of integrity
- Fluency in English and Luganda
- Strong skills in Microsoft Excel. This role will require a significant level of accurately capturing and entering data.
- Strong written and verbal communications skills
- Commitment to excellence, outstanding work ethic, and attention to detail
- Provide real-time solutions to Entrepreneurs through consultations with the Line Manager
- Brilliant execution of sales initiatives as guided from time to time.
About EnerGrow
EnerGrow is an appliance financing start-up based in Uganda. We partner with On and Off Grid energy companies to help people purchase productive use appliances to increase their incomes which they could not normally afford.
EnerGrow partners with energy companies to do this in the communities they are expanding into. Why? Hundreds of millions of people across Africa have expensive on- and off-grid electricity connections that are barely used. Customers can afford power, but they cannot afford productive use appliances that could help them earn an income.
This situation both leaves energy companies across Africa economically challenged while their customers remain stuck in an unnecessary poverty trap. Energy companies are slow to expand into rural areas and cannot provide good services even in urban areas because so many customers consume so little that the energy companies often struggle to afford to maintain their infrastructure.
EnerGrow’s data-driven asset finance helps accelerate rural electrification and improve rural energy services while at the same time increasing rural peoples’ incomes.
Customers win. Energy companies win. EnerGrow wins. Together – we will change Africa.
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