Job description

PRIMARY PURPOSE AND SCOPE THE JOB (JOB ROLE)

· Responsible for supporting the ERP operations for the company, primarily at Foodscape.

· To respond to IT support requests, incidents, and events and ensure usability, proper function, uptime of the company’s Information & Communication Technology (ICT) systems, while maintaining proper record keeping.

· Be responsible for ensuring that foodscape IT systems are maintained in good working condition.

· Support Data Analytics by collecting and organizing data from application systems including the ERP.

· To enable, enforce and adhere to the company IT policies and procedures and directions from Management.

Duties and Responsibilities

• Support ERP and related operations at Foodscape
• Provide ICT support services, including support requests, ICT configurations, movements, and setups at Foodscape
• Maintain, deploy, and configure corporate Anti-Virus protection on servers and desktops, and laptops
• Work with other team members across the organization to provide solutions to ICT problems and incidents
• Provide regular reports on various aspects of all assigned systems and software
• Evaluate access controls and roles of system users with respect to ICT equipment and programs
• Minimize and mitigate risks introduced by existing and new technologies, products, and services
• Administer operations of business systems, operating systems, and computer programs according to company policies and procedures
• Supporting, Configuration, Monitoring, Administration of Operating systems, Databases, Backups, and antivirus systems
• Enforce best practice on system use/ Investigating and mitigating any system use breaches
• Ensure availability and reliability of user applications and databases at selected branch locations
• To perform any other duties as may be assigned by the head of the department