Job description

About the Role

EnerGrow Sales Agents are responsible for relationship building and sales with our customers. They also support on monthly payment collection from their customers.

The specific tasks of this role include:

• Our build awareness and sales of EnerGrow loans and electronic products. This is done through door-to-door sales, product and company displays at markets, presentations to community groups and through engaging with our partners and their teams.
• This is a commission-based role that requires motivated and talented sales people who are excited to use their skills to help improve people’s lives through our products. For each sale, a Sales Agent earns a commission on the sale. Because we are a microfinance company, the Sales Agent’s pay is also affected by how well the customers repay their loans. Working with customers to repay on time will ensure the maximum commission.
• Sales Agent will be responsible for digitally gathering all required customer information required to provide a loan. The agent will be responsible for ensuring all customer and loan information presented to EnerGrow’s team is truthful and accurate.
•  He/She will be responsible to undertaking occasional customer survey from time to time as guided by line managers. 
• Work hand in hand with the Collections team to ensure all clients pay on time.
• Exceptionally talented sales agents may also be trained to provide training to our customers on how to improve their businesses and how to manage their finances.
• Daily travel is required to sales areas to meet potential clients and build relationships with local leaders.
• It is required to deliver high quality client service by keeping time, providing accurate information, and being respectful of all potential customers.
• It is mandatory to participate in maintaining and updating written and electronic client records, as well as other client or group documents.

What defines Success of a Sales Agent:

• Meeting sales targets
• Meeting collections targets
• Improving EnerGrow’s brand 

Characteristics of a great Sales Agent

• Self-motivation to meet and exceed expectations.
• Understanding of sales and customer care
• Creativity in coming up with new ways to bring customers to EnerGrow
• Connecting with customers and helping them find solutions to problems using EnerGrow products. 
• Excitement about being part of an organization that is changing Africa’s future for the better.
• Being comfortable in a fast-paced environment where change is normal and individual initiative-taking is encouraged.
• Having autonomy to implement your creative solutions – not just coming up with ideas, but possessing the commitment and skill to implement them.
• Passion for organization, attention to detail, and precision.

Job Requirements:

• Excellent communication and interpersonal skills
• A team player who can manage efficiently in a changing environment
• Ability to work independently
• High level of integrity
• Fluency in English and Luganda
•  Comfort with data entry on phones and computers
• Strong written and verbal communications skills
• Commitment to excellence, outstanding work ethic, and attention to detail
•  Outgoing with the ability to approach new groups or clients
• Sales experience is a plus but not a requirement