Job description

Summary of work environment

• Welcoming all guests in the restaurant, ensuring full stay is warm, inviting and welcoming till bidding goodbye.

Primary Purpose and Scope the Job (Job Role)

•  To usher customers into the Restaurant, offer menus and ensure they are attended to by herself or the service personnel in a timely manner. 

Duties and Responsibilities:

• Meet greet and seat all guest in the restaurant.
• Organize and reserve tables for large groups and bookings
• Maintain clean menus, baby chairs, crockery and cutlery in take away stations.
• Ensure all seated and takeaway guests are attended to.
• Assist manager and chef in any communications of special for the day and run outs
• Ensure necessary orders for proper mis-en-place are given to the manager for ordering.
• Assist in picking takeaway orders via phone.
• Ensures guests’ needs are met in the entire dining experience.
• Contribute to team effort to achieve customer satisfaction.

KEY ACCOUNTABILITIES:

Key Result Areas/ Key Performance Indicators (5-6 areas)

•    Ensure all guests are sat immediately they walk into the restaurant.   
• Inform every guest on any new specials available in the restaurant.
•    Adhere to laid down company policies on grooming.
•   Tend to special need guests and requests
•   Ensure all cleaning cloths are well soaked in sanitizers.
•    Share guests’ feedback to manager.

 Performance Indicators (3-5 indicators)

•      Food safety.
•      NPS
•      Integrity
•      L4L Sales.

Job specifications:

Qualifications

•     Must be adaptable, accommodative and flexible.
•     Ability to work under pressure
•     Must have the ability to co-ordinate skills; demonstrate good core ethics and values.
•     Must be self –driven and pro-active.
•     Must have the ability to multi-task
•     Good fluent communicator in English.
•     Attentive to detail                                                                                                

Experience

• Must be computer literate.
• Must demonstrate high level of integrity
• Be conversant with menu
• Must have worked in service department for 2 years and above