Responsible to manage, administer and support Microsoft Dynamics 365 F&O with SCM ERP.
Responsible to support related ERP applications i.e. custom POS to ERP middleware, integrations with revenue authorities and ERP data analytics, among other subsidiary applications.
Conduct business and user requirements gathering, analysis, documentation and process mapping.
Co-ordinate with vendor all aspects of customizations from development, acceptance testing in sandbox, and deployment to production environment.
Co-ordinate support tickets and system changes or updates with the system vendor and Microsoft.
Address user support requests, incidents, and events and ensure usability, proper function, uptime of the indicated systems, while maintaining proper record keeping.
Support and adhere to the company IT policies, procedures and directions from management.
Collaborate with cross-functional teams to explore issues and improvements, co-create solutions.
Assist team members to extract, collect and organize data from various sources as may be required.
Identify and evaluate necessary system performance and tuning tools for pro-active system maintenance.
Analyze the functionality of the ERP and related system and identify better utilization of their capabilities.
Responsible for the ERP system security, access control, audit trail logging and business continuity aspect.