Hey there! This job has expired.
Planet Yogurt - Customer Service Associate
Java HouseJob description
- Carry out all branch operations – stock-taking, record keeping etc.
- Manage branch margins and costs through proper procedures.
- Achieve revenue targets
- Handle customer complaints and ensure branch NPS score is achieved
- Follow all food health and safety practices and ensure they are followed by the team
- Represent assigned units in meetings
- Communicate company policies and any other changes to be implemented by staff
- Ensure the unit is well stocked to par level and any other order is placed with the right supplier
- Ensure safe custody of all branch property and assets
- Upholds working ethics and ensures the same is maintained
- Manage branch float and revenue
- Manager Food Safety standards as per the set company KPIs
- Recommend disciplinary cases to the Area Manager
- Carry out tasks as may be assigned by Superiors
- Ensure the cleanliness of the branch
About Java House
Java House, commonly referred to as ‘Nairobi Java’, opened its first store in 1999 at Adam’s Arcade in Nairobi. With the aim of introducing gourmet coffee drinking culture in Kenya, the first outlet was a coffee shop and later the brand evolved to an American diner style restaurant to its present-day status as a 3 -day part coffee-led, casual dining concept.
Java House is now one of the leading coffee brands in Africa and has grown to have outlets in 14 cities across 3 countries in East Africa (Kenya, Uganda and Rwanda). It has also birthed two sister brands Planet Yoghurt, a healthy, tasty and fun frozen yoghurt store and 360 Degrees Pizza, a casual dining restaurant.
“Welcome to Java. A home away from home”
Powered by 