Job description

Summary of work environment

• Responsible for ensuring excellent food and beverage service delivery to our customers in a clean and safe environment.  

Primary Purpose and Scope of the Job (Job Role)

• To take and serve food and beverage orders to our guests in a clean environment and ensure all guests are promptly attended to, in accordance with Java service standards.  

Duties and Responsibilities:

•    Presenting a variety of menu options and take lead on suggestive selling based on customer preferences.
•      Assist the guest navigate through the menu comfortably.
•     Taking orders and delivering them to the table neatly and accurately in accordance to the ticket specification.
•     Present bills on time and accept payment.

KEY ACCOUNTABILITIES:

Key Result Areas/ Key Performance Indicators (5-6 areas)

Performance Indicators (3-5 indicators)

•    Meet, greet, and sit guests in a timely manner.
•      Taking food and beverage orders from customers and ensure prompt service delivery.
•      Cleaning, clearing, and organizing table condiments.
•      Presenting bills and give back correct change to the guest within the shortest time possible.
•      Assist guests on easy menu navigation.
•      Attend to the tables and guarantee compliance to cleanliness standards.
•      Check the quality of the final servings and resolve any issues accordingly based on recommended food and beverage standards.
•      Proper utilization of company resources.
•     Ensure accurate stock take.
•      Communication-attend shift briefings, communicate cautiously to the guest.
•      Ensure necessary orders for proper mis-en place are given to the manager for ordering.

Job specifications:

Qualifications

•  Ability to work under pressure and long hours.
•  Ability to up sell and inform our guest on new menu product.
• Must be a team player.
• Must be customer oriented.
• Must have proper planning skills.
• Must have Point Of Sale skills.
• Should have inter-personal skills.
• Flexible and accommodative
• Must be result oriented, self-driven, articulate, and pro-active.

SPECIAL CONDITIONS OF EMPLOYMENT

• Should have a sound menu and product knowledge.
• Should have an A level Certificate or certificate in Hospitality
• Should have been in the company for at least six months or have equivalent skills from a food and beverage set up.

 Core COMPETENCIES

• Good interpersonal skills
• Good Listener
• Ability to work under pressure.
• Excellent customer care skills.
•  Flexible and adaptable to new environment
•   Good verbal and written communication skills