Job description

About the Role:

We are seeking a Credit Officer to support the company in ensuring timely collection of payments from clients within the districts of Jinja, Mbale, or Iganga. The role will involve managing payment plans, following up with clients to recover outstanding payments, and maintaining strong customer relationships while ensuring financial obligations are met. The ideal candidate will be a self-starter who can work in the field to achieve their goals.

Key Responsibilities:

Follow up with clients to recover overdue payments in a timely and professional manner.
Develop and manage payment plans for clients who may require flexibility in repayment.
Maintain accurate records of communications and agreements with clients regarding payment statuses.
Collaborate with relevant teams to ensure smooth coordination of payment collection efforts.
Handle minor payment disputes and escalate major issues as necessary.
Ensure compliance with EarthEnable's credit policies and procedures.

Qualifications:

Bachelor's degree in Finance, Business Administration, Economics, or any related field (fresh graduates are encouraged to apply).
0-2 years of experience in credit management, debt recovery, or a related role is an added advantage.
Previous experience working in a field role or interacting directly with clients is preferred.
Familiarity with rural settings and the ability to work independently within designated districts.

Nice-to-Have Qualifications:

Excellent communication skills.
Strong negotiation and persuasion abilities.
Customer relationship management.
Organizational skills to handle multiple client accounts.
Problem-solving mindset for handling minor disputes.
Effective time management, especially in a field-based role.

Please note: Applications will be received via the Google Form that appears when you click the "Apply Now" button on the Shortlist Platform.

About EarthEnable, Inc.

Who We Are

At EarthEnable, our clients deserve our very best, that work should be fun, and the best ideas could come from any part of the company. We celebrate each other’s wins, learn from our setbacks, and are deeply proud of the impact we make every day. We believe a home that doesn’t make you sick means more than living disease-free. It means pride and dignity in the place our customers most treasure: their homes. Being a part of our team means more than building housing products: it means building an organization and building a better future for rural families.

What We Do

EarthEnable is transforming the way people live, by making homes healthier for families across rural Africa. 80% of Rwandans live in homes with dirt floors that are dusty, unsanitary, and fertile breeding grounds for parasites and germs. While replacing a dirt floor with concrete has significant health benefits (e.g. reducing diarrhea by 50% and parasitic infections by 80%), concrete is unaffordable for many who need it.

EarthEnable addresses this pressing and ubiquitous problem by selling high-quality, earthen floors that are 80% cheaper than concrete with 90% less embedded energy. Earthen floors are already prevalent in modern homes in the United States and are composed of natural materials (gravel, clay, sand, and laterite). EarthEnable trains and hires local masons to install the floors which are sealed using a proprietary drying oil that makes them waterproof, strong, and polished. In our first 5 years of operations, EarthEnable has installed ~8,000 floors for ~35,000 individuals and employed over 500 staff.